Last Updated: June 2026
At The One and Only, customer satisfaction is important to us.

Return Eligibility

You may request a return within 7 days of delivery if:

• The product is damaged during transit.
• You receive an incorrect product.
• The product has a manufacturing defect.

To be eligible for a return:

• The product must be unused.
• Original packaging, manuals, accessories, and invoice must be retained.
• Proof of damage or defect may be required through photographs or videos.

Non-Returnable Items

Returns will not be accepted for:

• Used products
• Products damaged due to misuse
• Products without original packaging
• Products damaged after delivery

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• COD orders may require bank account details for refund processing.

Replacement

Where applicable, we may provide a replacement instead of a refund.

Cancellation

Orders may be cancelled before dispatch. Once shipped, cancellation requests cannot be guaranteed.

Contact

For return requests, email info@theonenonly.in with your order number and issue details.